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Company Turnover
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No.
Technology Statement
1
We use online conferencing tools to run virtual meetings/ seminars
2
Decision-makers have full visibility of the current pipeline of sales leads in our business
3
Our employees can access e-mails/ calender and core files anytime from anywhere
4
Our customers use self-service on our website to solve their own problems
5
We protect our data using daily back-ups and established security processes
6
We use discussion boards or blogs to communicate with customers/ suppliers
7
We have technical problems within our IT infrastructure
8
Any customer-facing employee can access previous communications with customers
9
We use technology to make it easy for customers to buy from us
10
We can easily access accurate financial data for business decisions
11
We regularly adopt new technology in our organisation
12
We use online training programs to up-skill our employees
13
Our employees use online self-service to solve their own problems
14
We use technology to generate sales leads
15
We use technology to shorten our sales cycle
16
Our senior management team can review one anothers' strategies and plans online
17
We update our documented technology strategy to link to our business strategy
18
Our organisation is reducing the amount of paper we use
19
We receive high quality support from our IT support team (be it internal or external)
20
Our website and communications are maintained and updated regularly
21
We use online tools to assist us with our recruitment process
22
Our technology infrastructure allows home-based working as an option
23
Our technology has allowed us to reduce the cost of goods sold
24
Our team responds to communications with customers promptly
25
We review the suitability of our IT infrastructure regularly
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